Frequently Asked Questions
Everything you need to know about your YUNZII mechanical keyboard and experience.
Do you ship worldwide and how much is shipping?
Yes, YUNZII ships to most countries globally. Shipping costs are calculated at checkout based on your location and the weight of your order. We offer free standard shipping on orders over a certain threshold, which is specified on our shipping policy page.
Are YUNZII keyboards hot-swappable?
Most of our keyboard models feature hot-swappable PCBs, allowing you to easily change switches without soldering. Please check the specific product description for the 'Hot-swappable' tag to confirm compatibility with 3-pin or 5-pin switches.
What is your return and refund policy?
We offer a 7-day return policy for items in original, unused condition. If you encounter a manufacturing defect, please contact our support team within the warranty period to initiate a replacement or repair process.
How can I download the driver or software for my keyboard?
You can find all necessary drivers, software for RGB customization, and firmware updates under the 'Software/Manual' section of our official website. Ensure you select the correct model version to avoid compatibility issues.
Which payment methods do you accept?
We accept a variety of secure payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are encrypted for your security.
Does my YUNZII keyboard come with a warranty?
Yes, all YUNZII keyboards come with a standard 1-year limited warranty covering hardware defects. This does not cover damage caused by user modification, spills, or improper handling.